Who has the time to do their job and be a 24/7 data scientist? Quantum Metric uses machine intelligence to automatically surface important, relevant, and actionable business insights.
Reclaim your 15 percent: Businesses typically leave 15% of revenue on the table due to negative customer experiences. Stay on top of digital performance and reclaim lost conversions with Quantum Metric’s user behavior insights.
Using machine intelligence applied to customer behavior patterns, Quantum Metric surfaces clear actions prioritized by business impact to improve your bottom line. Let us pinpoint the bugs and navigation frustrations that can net you millions in increased revenue once resolved.
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Tagless learning with capable API: Quantum Metric removes the guesswork by automatically identifying user struggle on your website and mobile applications, and reduces the IT and Services costs tied to the time spent on finding and fixing digital issues. Within hours, Quantum Metric will begin surfacing issues and quantifying where you can improve your digital customer experience.
Using machine intelligence applied to customer behavior patterns, Quantum Metric surfaces clear actions prioritized by business impact to improve your bottom line. Let us pinpoint the bugs and navigation frustrations that can net you millions in increased revenue once resolved.
Learn MoreUpgrade your CX seamlessly: Gain insights into each customer's experience, helping you understand your largest friction points.
Use Quantum Metric to quickly resolve UX issues, bugs, and other digital frustrations leading to higher quality performance of your website and mobile applications. Don’t wait for your customers to complain. Proactively get ahead of the issues with alerts from Quantum Metric on when users are struggling before your social media gets inundated.
Effortless visibility: Does the latest issue require a big hammer or small one? With Quantum Metric, you'll have visibility without hours of diagnosis.
Through behavioral analysis and machine intelligence, Quantum Metric is able to automatically surface and prioritize issues by how they affect your bottom line. The platform calculates the cost of user struggles and allows you to confidently tackle each resolution.
Take the fast lane to smooth customer experience and business success by addressing what is most important first.
Learn MoreArm your CSRs with relevant info: Avoid confusing conversations by providing your CSR team with everything they need to know to address customer concerns quickly and effectively.
With Quantum Metric’s HD session replay, Customer Service Representatives can more easily find and view customer experiences in near real-time, leading to clearer communication, shorter call times, and faster customer satisfaction. With Quantum Metric you can view your product through the eyes of the customer and match the intended experience with actual experience.
Deliver each experience with care: Quantum Metric automatically identifies where you can improve conversions, by analyzing, for example, where customers are falling out of funnels, struggling with forms, affected by your site performance, or where content is engaging but not being reached due to site layout. Quantum Metric helps ensure your site is optimized for maximizing value to your customers.
Utilize Quantum Metric to ensure reliable performance of your web and mobile applications and ensure customer retention. How you deliver your product is just as important as what you deliver and a satisfying online experience develops customers who repeatedly return to spend more money and stay committed to your brand.
Utilize Quantum Metric to ensure reliable performance of your web and mobile applications and ensure customer retention. How you deliver your product is just as important as what you deliver and a satisfying online experience develops customers who repeatedly return to spend more money and stay committed to your brand.